Support
Email hello@neontigerlabs.com — a human reads it. Include your iOS version and what you were doing when the problem happened; screenshots help.
Common questions
How do I make a reveal?
Open a project with at least two entries, pick any two to compare, and drag the slider. Save or Share is always free. Wipe video, montage, and HD export are part of Premium.
My photos don’t line up between shots
Use the ghost camera when adding an entry: the previous photo appears translucent in the viewfinder — match the angle and distance before shooting. For imported photos, use Align on the reveal screen to nudge, zoom, or rotate the newer shot.
Restoring a purchase
On the Premium screen, tap Restore Purchases. Premium follows your Apple account, so it restores on a new device with the same Apple ID. Subscriptions are managed in iOS Settings → Apple Account → Subscriptions.
Backing up or moving my projects
Your projects are included in your normal device backup. You can also export any project as a ZIP archive (photos + timeline) from the project grid, and import it on another device from the Projects screen.
Where do my photos go?
Your photos and project details stay on your device — no account, no upload. The app sends anonymous counts of which features are used, never your content, and you can turn that off in Settings › Privacy. See the Privacy Policy.
Requesting a refund
Purchases are billed by Apple, so refunds go through Apple: reportaproblem.apple.com.
Company
Itermark is made by Neon Tiger Labs LLC (California, USA). Legal: Terms · Privacy.